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Thank you for using BuyJapon always. Japan Post announced that they suspended operations from Apr 10 due to the worldwide spread of the COVID-19 infections disease as https://www.post.japanpost.jp/int/information/2020/0806_01_01_en.pdf (ref: https://www.post.japanpost.jp/int/information/2020/0806_01_en.html ) Due to a decrease in the international air flights, Japan Post is experiencing significant delays in processing collected parcels and they are returning specific parcels, which is not based on the above rules, to us. In order to avoid unnecessary troubles with your parcel, BuyJapon temporarily suspended all air-freight options. As of Apr 11, Parcel Post (Surface) is the only option to ship some countries, however, as time goes by, EMS option has resumed for many countries. Please also be informed due to a decrease in the international air flights, there is a delay for Southeast Asian countries. In some cases parcels have been waited an available flight for 3, 4 weeks at the airport. (ref: https://www.post.japanpost.jp/int/information/2020/0703_01_en.html ) Please kindly understand your shipments may be effected and delay during the period. Thank you for your understanding in advance.