FAQ

Overview

What is BuyJapon.com ?

BuyJapon.com is a middleman between you and Japanese online shopping websites. BuyJapon's deputy service allows you to buy from Japan directly.

What is Yahoo! Japan Auction? No eBay in Japan?

There used to be an eBay in Japan, but eBay closed their Japan website in 2002. Yahoo! Japan Auction, which is similar to eBay, is Yahoo! Japan's auction website, which is one of the biggest auction websites in Japan. Only Japanese speaking people are allowed to participate in it.

I don't live in Japan. Does the seller ship to me?

This is why BuyJapon.com is here. Most sellers will not ship to people living outside of Japan, but they ship the item to our warehouse in Japan, and then we will ship it to you. You bid, we ship!

How do I bid on Yahoo! Japan Auction?

It's easy! Just sign up for an account at BuyJapon.com. At BuyJapon.com, you can search what you are looking for in English and Japanese and bid as you do at eBay.

I found something interesting on other Japanese online shopping websites, can you help me to purchase from them?

Sure. BuyJapon.com deputy service allows you to buy from Japanese shopping websites and auctions such as Yahoo! Japan Auction, Amazon.co.jp, Rakuten, ZOZOTOWN and from many of other shopping websites. Please use our Shopping service here.

Registration

How do I sign up for an account? Is it free of charge?

Yes, it is free to sign up at BuyJapon.com. To sign up for an account, please go and fill out the sign-up form. You will receive a confirmation email.To activate your account, click on the link in the confirmation email.

Deposit

What forms of payment do you accept?

You can use major credit cards, echeck through the PayPal services. For more information, please visit at www.paypal.com.

Is a deposit required to bid?

Yes. You need to have the balance in your account to bid. We recommend you to deposit your maximum budget into your account prior to bidding.

What if I win an auction at a price lower than my bid?

In that case, we will automatically credit the difference to your account.

What if I do not win an auction?

Your bid amount will be credited back to your account as soon as you have been outbid. You may choose to leave the balance in your account for future auctions, or you may withdraw your deposit by ordering a refund. We process refund requests as quickly as possible, however, it would take for a couple of days to complete.

Bid

Do I need a Yahoo! Japan Auction ID to place my bid?

No. You don't need to have it. You just need to register at www.BuyJapon.com. BuyJapon.com is a middleman between you and Japanese sellers of Yahoo! Japan Auction.

How do I bid?

It's easy.
Find what you are looking for.
Click on BID or BUY IT NOW button.
Bid your maximum budget. (You may need to deposit before bidding when the balance is smaller.)
See Tutorial

May I bid on anything at Yahoo! Japan Auction?

You can place your bid on anything, however, there are items that are prohibited to ship and/or import to out side of Japan. It is your responsibility to learn what BuyJapaon.com may be able to ship to the shipping address. For more information, please see here and ask your local costomes before placing your bid.

Does the BuyJapon.com bidding system bid real-time?

Yes, it does on Yahoo! Japan Auction. Your bids are placed immediately.

I wonder if the seller I try to bid on is safe to do business with.

Unfortunately it is not always safe to do business with anyone whom you have never met in real. It is your responsibility to decide to bid or not. For your convenience, we recommend to see the seller feedbacks from his/her sellers. See Tutorial

Can I retract or cancel a bid?

No. Once you have placed your bid, you cannot to cancel or retract it unless you are outbid.

How can I know if I have won the auction I had bid?

Actual bid at Yahoo! Japan Auction is placed with BuyJapon.com's own ID. You can know if you have won it, for more information please see Tutorial.

Shipping

I have won several items. Do you ship them together?

Yes, we can combine them as per your requirement.

How I can pay for the shipping charge?

You can combine multiple items. Once you have combined them, BuyJapon packs accordingly.
Then you can choose the shipping method and pay for it. Please see Tutorial.

How much does it cost to have my purchase shipped?

Please review the Shipping Chart You can calcualte it using the Calculator.

How soon can I receive my purchase?

Item arrival depends on the shipping address. Please read the Shipping Chart , however, please note that it depends on how fast the seller ships to us also.

Can you insure my purchase for shipping?

Yes we can, if you purchase insurance.

Is there a size and/or weight limit?

Please note there is a weight and size limit. If your item exceeds these limits, we will pick an alternative method of shipping for you, however, please note that we may not be able to ship over-limit items such as cars, bikes, bicycles, shelves, beds and so on. See Shipping Chart

I live in Japan. Do you ship to the shipping address in Japan?

Yes. If you like, we even may be able to arrange direct shippiment from the seller to you.

Service Fees

How much are the commission fees of BuyJapon.com?

Our Commision is flat rate. Each bidding is done for JPY700 plus 6% of the winning price. See Fee Chart

Is there any additional fees to bid?

No. BuyJapon.com doesn't ask any additional fees other than Commission, however, there are auctions that ask consumption tax. See Fee Chart